Selecting a software and a company that provides services to meet the current requirements and can expand business in the future for enterprise is a very difficult job. To help customers make decisions to buy and use software in accordance with the scale of organization, operating procedures, management practices, field operations, personnel qualifications, real-time existing, infrastructure ... BRAVO will appoints staff (sale man or technical adviser) have the appropriate capacity and qualifications to work directly with customers. The basic steps are as follows:
Contact with customer - basic contents included
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Contact and negotiate directly with customer through telephone to catch overall needs of customer in business filed, software requirements (accounting management, inventory, HRM, ERP,...)
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Make contents preparation for meeting.
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Appoint suitable manpower to join the meeting.
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Set time till meet and work with customer.
Demo product and propose basic method
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Talk directly to customer (at your office or Bravo’s office). Exchange view about business demands to give business process and management system to customer.
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Basic introduction about product: features, modules, data control method,… on the software.
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Record and offers some basic solutions to handle customer’s requests on the software.
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Confirm and make general note about customer’s information and needs.
Create technical documentation and provide solutions to customer
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Statistic and analysis administrative requirements and give solution to handle that unified with customer (Sale man combine with technician of Bravo to do this)
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Writing and present documentation of solutions which applied for customer.
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Appoint official staff to approve solutions for customer.
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Make solution presentation of BRAVO for customer (in case of customer’s needs)
Make quotation and give implementation schedule as under
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Sale staff and technician of BRAVO give schedule process and implementation method to customer
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Make deployment plans and quotation for customer
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Send document of “SOFTWARE SOLUTION” and “QUOTATION” to customer.
Contract negotiation as below
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Make, unify and exchange terms of contract with customer.
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Forward contract for customer considering and conduct to negotiate signing “ECONOMIC AGRREMENT”.
