{"id":18437,"date":"2022-10-03T10:56:08","date_gmt":"2022-10-03T03:56:08","guid":{"rendered":"https:\/\/www.bravo.com.vn\/dich-vu\/maintenance-and-warranty\/"},"modified":"2025-12-13T09:47:33","modified_gmt":"2025-12-13T02:47:33","slug":"maintenance-and-warranty","status":"publish","type":"dich-vu","link":"https:\/\/www.bravo.com.vn\/en\/service\/warranty-and-maintenance\/","title":{"rendered":"Warranty\/Maintenance of Software"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"18437\" class=\"elementor elementor-18437 elementor-1854\" data-elementor-post-type=\"dich-vu\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e92a82 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e92a82\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dfed724\" data-id=\"dfed724\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-253c31e elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"253c31e\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"35\" height=\"35\" src=\"https:\/\/www.bravo.com.vn\/wp-content\/uploads\/2022\/10\/khaosat.png\" class=\"attachment-full size-full wp-image-1831\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Software operation support<\/h3><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-985df65 elementor-widget elementor-widget-text-editor\" data-id=\"985df65\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-size: 14pt;\"><strong>Warranty \/ maintenance contents<\/strong><\/span><\/p><ul><li>BRAVO software will be warranted free of charge (specific period according to the software implementation contract). After the warranty period ends, BRAVO will provide software maintenance packages for the following period.<\/li><li>During the warranty and maintenance period, BRAVO shall provide support to the Customer by addressing inquiries regarding software usage, reviewing and validating data, removing redundant files, and fixing any issues arising during the system\u2019s operation.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90ba54d elementor-widget elementor-widget-text-editor\" data-id=\"90ba54d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong><span style=\"font-size: 14pt;\">Warranty\/Maintenance method<\/span><\/strong><\/p><p>Upon receiving a customer notification of an incident, BRAVO will, based on the nature and importance of the notification, take action to fix and resolve the incident using one of the following measures:<\/p><ul><li>Send staff to directly fix problems or errors with installed software.<\/li><li>Troubleshooting via online: phone, email or online support tools (Teamviewer, Ultraview, Zalo,...)<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbdd6ff elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"cbdd6ff\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"35\" height=\"35\" src=\"https:\/\/www.bravo.com.vn\/wp-content\/uploads\/2022\/10\/chinhsua.png\" class=\"attachment-full size-full wp-image-1841\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Infras Tructure Support<\/h3><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b98afc1 elementor-widget elementor-widget-text-editor\" data-id=\"b98afc1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Infrastructure support for software use: <\/strong>for customers choosing the BRAVO 10 Cloud solution, BRAVO will provide deployment services with infrastructure systems (software installed on BRAVO's servers) to ensure the software system is always operated most stably.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8f9eae4\" data-id=\"8f9eae4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35781f4 elementor-widget elementor-widget-image\" data-id=\"35781f4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"314\" height=\"635\" src=\"https:\/\/www.bravo.com.vn\/wp-content\/uploads\/2022\/10\/8.-Service.png\" class=\"attachment-large size-large wp-image-45413\" alt=\"\" srcset=\"https:\/\/www.bravo.com.vn\/wp-content\/uploads\/2022\/10\/8.-Service.png 314w, https:\/\/www.bravo.com.vn\/wp-content\/uploads\/2022\/10\/8.-Service-148x300.png 148w\" sizes=\"(max-width: 314px) 100vw, 314px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>BRAVO focuses on investing in building a strong team of dedicated employees with sufficient professional qualifications and experience to meet the needs of continuous and quick support from customers. In addition, the regulations on content and warranty\/maintenance methods are also set up specifically, clearly and transparently by BRAVO for customers to understand.<\/p>\n","protected":false},"featured_media":14580,"parent":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"class_list":["post-18437","dich-vu","type-dich-vu","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.bravo.com.vn\/en\/wp-json\/wp\/v2\/dich-vu\/18437","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bravo.com.vn\/en\/wp-json\/wp\/v2\/dich-vu"}],"about":[{"href":"https:\/\/www.bravo.com.vn\/en\/wp-json\/wp\/v2\/types\/dich-vu"}],"version-history":[{"count":3,"href":"https:\/\/www.bravo.com.vn\/en\/wp-json\/wp\/v2\/dich-vu\/18437\/revisions"}],"predecessor-version":[{"id":53223,"href":"https:\/\/www.bravo.com.vn\/en\/wp-json\/wp\/v2\/dich-vu\/18437\/revisions\/53223"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bravo.com.vn\/en\/wp-json\/wp\/v2\/media\/14580"}],"wp:attachment":[{"href":"https:\/\/www.bravo.com.vn\/en\/wp-json\/wp\/v2\/media?parent=18437"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}