{"id":18442,"date":"2022-10-02T10:56:48","date_gmt":"2022-10-02T03:56:48","guid":{"rendered":"https:\/\/www.bravo.com.vn\/dich-vu\/customer-service-periodically\/"},"modified":"2025-02-22T21:08:48","modified_gmt":"2025-02-22T14:08:48","slug":"customer-service-periodically","status":"publish","type":"dich-vu","link":"https:\/\/www.bravo.com.vn\/en\/service\/customers-care\/","title":{"rendered":"Customers care"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"18442\" class=\"elementor elementor-18442 elementor-1851\" data-elementor-post-type=\"dich-vu\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a7c22a1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a7c22a1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-21a5f29\" data-id=\"21a5f29\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f7efbd elementor-widget elementor-widget-text-editor\" data-id=\"6f7efbd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>With the goal of providing comprehensive quality services and ensuring complete customer satisfaction, BRAVO has established a professional Customer Care department. In addition to handling and supporting incident-based issues, care activities will be carried out periodically according to specific time intervals to ensure they are suitable for each customer group.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26d805d elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"26d805d\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"35\" height=\"35\" src=\"https:\/\/www.bravo.com.vn\/wp-content\/uploads\/2022\/10\/khaosat.png\" class=\"attachment-full size-full wp-image-1831\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Handling arising incidents<\/h3><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba91c25 elementor-widget elementor-widget-text-editor\" data-id=\"ba91c25\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>When an incident arises (such as customer complaints, software error reports, etc.), the customer service staff will perform the following steps:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2439464 elementor-widget elementor-widget-image\" data-id=\"2439464\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"109\" src=\"https:\/\/www.bravo.com.vn\/wp-content\/uploads\/2022\/10\/9.-Service-1024x139.png\" class=\"attachment-large size-large wp-image-45425\" alt=\"\" srcset=\"https:\/\/www.bravo.com.vn\/wp-content\/uploads\/2022\/10\/9.-Service-1024x139.png 1024w, https:\/\/www.bravo.com.vn\/wp-content\/uploads\/2022\/10\/9.-Service-300x41.png 300w, https:\/\/www.bravo.com.vn\/wp-content\/uploads\/2022\/10\/9.-Service-768x104.png 768w, https:\/\/www.bravo.com.vn\/wp-content\/uploads\/2022\/10\/9.-Service.png 1147w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bbf52c elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"4bbf52c\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"35\" height=\"35\" src=\"https:\/\/www.bravo.com.vn\/wp-content\/uploads\/2022\/10\/chinhsua.png\" class=\"attachment-full size-full wp-image-1841\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Periodic care<\/h3><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a45e58 elementor-widget elementor-widget-text-editor\" data-id=\"7a45e58\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Periodically over time, BRAVO's customer care staff will conduct customer inquiries to record opinions, suggestions... On that basis, they will classify and transfer requests to specialized departments to handle. Including the following steps:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe87838 elementor-widget elementor-widget-image\" data-id=\"fe87838\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"116\" src=\"https:\/\/www.bravo.com.vn\/wp-content\/uploads\/2022\/10\/10.-Service-1024x148.png\" class=\"attachment-large size-large wp-image-45427\" alt=\"\" srcset=\"https:\/\/www.bravo.com.vn\/wp-content\/uploads\/2022\/10\/10.-Service-1024x148.png 1024w, https:\/\/www.bravo.com.vn\/wp-content\/uploads\/2022\/10\/10.-Service-300x43.png 300w, https:\/\/www.bravo.com.vn\/wp-content\/uploads\/2022\/10\/10.-Service-768x111.png 768w, https:\/\/www.bravo.com.vn\/wp-content\/uploads\/2022\/10\/10.-Service.png 1155w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96c96f0 elementor-widget elementor-widget-text-editor\" data-id=\"96c96f0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"color: #f58236;\"><strong><em>Customers are the most honest and objective evaluators of the products and services provided by software vendors\u00a0<\/em><\/strong><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>With the goal of providing comprehensive quality service, ensuring absolute satisfaction, BRAVO has established a professional Customer Care department. In addition to handling and supporting according to arising cases, care activities will be carried out periodically according to timelines to ensure suitability for each customer group.<\/p>\n","protected":false},"featured_media":14580,"parent":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"class_list":["post-18442","dich-vu","type-dich-vu","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.bravo.com.vn\/en\/wp-json\/wp\/v2\/dich-vu\/18442","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bravo.com.vn\/en\/wp-json\/wp\/v2\/dich-vu"}],"about":[{"href":"https:\/\/www.bravo.com.vn\/en\/wp-json\/wp\/v2\/types\/dich-vu"}],"version-history":[{"count":11,"href":"https:\/\/www.bravo.com.vn\/en\/wp-json\/wp\/v2\/dich-vu\/18442\/revisions"}],"predecessor-version":[{"id":45438,"href":"https:\/\/www.bravo.com.vn\/en\/wp-json\/wp\/v2\/dich-vu\/18442\/revisions\/45438"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bravo.com.vn\/en\/wp-json\/wp\/v2\/media\/14580"}],"wp:attachment":[{"href":"https:\/\/www.bravo.com.vn\/en\/wp-json\/wp\/v2\/media?parent=18442"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}