Sales policy

BRAVO Software Joint Stock Company is a specialized enterprise in developing and implementing software systems that apply information technology to business and production management, aiming to enhance operational efficiency and corporate governance for businesses and socio-economic organizations.

SALES POLICY

Sales policy

Time-limited license Or Perpetual license

1. Service Packages Offered by BRAVO

Service Package	Maximum Users	Server Resources		Bravo Cloud Storage (GB)		Bandwidth (Mbps)
Service Package	Maximum Users	vCPU	RAM (GB)	High Speed	Backup	Local	International
Service Package No. 01	7	15	27	40	100	20	0.20
Service Package No. 02	15	20	29	80	300	40	0.40
Service Package No. 03	30	24	33	100	400	80	0.80
Service Package No. 04	60	30	57	150	550	100	1.00
Service Package No. 05	120	45	81	200	650	120	1.20
Service Package No. 06	250	53	96	300	800	150	1.50
Service Package No. 07	400	66	114	400	1000	200	2.00
Out-of-Scope Service Package	Contact us for consultation on Service Packages tailored to your business’s actual needs.

2. BRAVO’s Service Package Pricing Policy

2.1. Service Package Costs (applicable to one database):
Includes the implementation/setup cost for the Software Service and the recurring user (USER) license fees.

(1) Implementation and Setup Cost for the Software Service:
This is determined based on the actual scope of work, which typically includes the following main tasks:

Software Survey and Customization

Based on the enterprise’s management requirements

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Software Setup and Training

According to the agreed-upon plan

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Software Testing Support

(Testing at BRAVO and at the Client’s site)

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(2) Recurring User License Fee:
This cost is categorized by infrastructure tiers and is calculated based on the number of users within each specific package.

2.2. Note: In the event that, during the software usage period, the Client wishes to expand the scope of software usage, both parties shall proceed with the addition of the following items:

(1) In case new departments or functional modules are added to the system:
The additional cost will be calculated based on the pricing structure specified in Section 2.1 above.

(2) In cases where the total number of users exceeds the maximum number allowed under the current Service Package,
the Client will be required to upgrade to a higher Service Package.

3. Extended Pricing Table During Usage for Service Packages

(Used when quoting additional individual configuration components beyond the fixed packages)

In the event that, during the software usage period, the data storage exceeds the capacity of the subscribed Service Package (but does not exceed the number of users allowed in the package), both parties will agree to add the following components at the specified unit prices:

Stt	Server Resource	Unit of Measure	Quantity	Cost (VND/month)	Purpose
1	Bravo Cloud Storage	GB	50	200,000	Database
1	Bravo Cloud Storage	GB	100	200,000	BACKUP
2	Server resources	vCPU	1	180,000	- System processing speed. - The total number of vCPUs or RAM must be a multiple of 3 (for example, if a customer wants to purchase an additional "1 GB RAM," they must buy at least "3 GB RAM" because the BRAVO software system runs services on 3 server systems).
		RAM (GB)	1	180,000

3	Bandwidth	Mbps	10	Contact us	Domestic internet connection speed
3	Bandwidth	Mbps	5	Contact us	International bandwidth connection speed

PRICE LIST

Fee Schedule for Perpetual License Solution

The price of BRAVO ERP products varies depending on the scope of application deployment and the complexity specific to each customer. Specifically, it depends on factors such as the number of modules used by the customer, the extent of the business requirements, and the number of locations/branches/offices where the system will be implemented.

For detailed consultation, survey, and a tailored quotation, please contact BRAVO directly.

software deployment process

Software Implementation Process

(1) Software Solution Survey and Consultation:

Receive documents and review information exchanged with the client (from Sales and Consulting departments).
Conduct a detailed technical survey of the client’s current situation.
Provide consultation and propose technical solutions, accounting processes, etc., to address the client’s management challenges.
Prepare and sign the “Survey Report” with the client.
Based on the surveyed information and documents, technical staff analyze, study, and develop solutions for the client’s management issues.
Agree with the client on the schedule for software adjustments and installation.
Collaborate with the client to finalize and prepare the “Project Implementation Plan.”

(2) Software Customization and Installation:

Officially develop the software design and customization plan.
Proceed with software modifications, including data structure, program structure, input screens, and business functionalities.
Verify the accuracy of the design, customization, and software modifications.
Install the software on the client’s computer system. (Upon completion, both parties will sign the “Software Installation Acceptance Report”).

(3) Software Usage Training and Guidance:

Provide and hand over training materials to the client.
Give an overview of the software interface and general operations for using the software.
Guide data entry for the initial period (when starting to use the software).
Instruct users on how to configure system parameters within the program.
Guide daily task execution.
Guide end-of-period/year procedures.
Demonstrate how to generate reports and extract data from the software.
Verify the accuracy of the data entered.
Jointly sign the “Software Training Acceptance Report” with the client.

(4) Software Trial Acceptance:

Both parties conduct acceptance testing of the software features to verify whether the objectives and requirements outlined in the signed contract have been met.
Support users in testing the software functionalities.
Check business functions and identify potential system errors.
If any defects are found, assist the client in correcting or adjusting them. For any new requirements arising, BRAVO’s specialists will document and add an appendix to the contract.
After the key users complete the functionality tests, both parties proceed to sign the User Acceptance Testing (UAT) report.

(5) Software Usage Support:

Assist in migrating existing data (from Excel files, Txt, etc.) into categories, vouchers, and other relevant records, and collaborate with the client to verify data accuracy.
After training, users will directly operate the software. However, since they are new to the system, some difficulties may arise. At this stage, BRAVO experts will provide direct support to resolve any issues encountered.
Basic support methods include: guidance via phone; assistance through remote access software over the Internet; or on-site support at the client’s office.
Additionally, throughout the usage period, users can regularly communicate with BRAVO staff for advice and prompt resolution of any questions.

(6) Final Software Acceptance:

The acceptance process marks the official completion of the software solution handover as outlined in the signed contract between both parties, and includes:

Handover of relevant documentation (e.g., Software License Certificate).
Signing the Final Software Acceptance Report with the client.

Product Warranty Policy

Warranty is an important benefit for customers under the perpetual licensing model. Following the final acceptance of the project, BRAVO will continue to provide free technical support for a period of 12 to 18 months (depending on contractual terms), ensuring smooth and efficient system operation.

Warranty/Maintenance Scope:

BRAVO software is covered by a free warranty period of 12 to 18 months (this duration may vary depending on the terms of the warranty agreement). After the warranty period ends, BRAVO will offer software maintenance packages for continued support.
During the warranty or maintenance period, if there are changes in forms, regulations, or government policies, or if any software errors occur, BRAVO will provide updates and bug fixes at no additional cost to the customer.

Warranty / Maintenance Method:

When a customer reports a software issue, BRAVO will assess the nature and severity of the incident and proceed to troubleshoot or resolve the problem using one of the following methods:

Step 1: Provide support and guidance to resolve the issue or software error via the Internet using remote support tools, by phone, or through email.
Step 2: If the issue cannot be resolved remotely as described in Step 1, BRAVO will dispatch a technician to the customer's site to directly address and resolve the software issue.
For incidents such as viruses, power failures, or hard drive damage, BRAVO will reinstall the software for the customer, depending on the severity and the terms of the contract.

Other policies

Other Policies

(1) Product Return Policy

BRAVO provides “customized software solutions based on client requirements.” When a customer requests software services, both parties enter into a formal contract for implementation. Therefore, any refund of the contract value will be subject to the terms and conditions outlined in the signed agreement. No standard return or exchange policy applies.

(2) Obligations of the Provider

BRAVO commits to ISO 9001:2000 quality standards with its customers. Specifically, every member of BRAVO must align with the customer’s interests, considering the customer’s benefits as the company’s benefits. Alongside delivering the highest quality products and services, BRAVO also applies new technologies into its software solutions.

(3) Transaction Methods

BRAVO’s service delivery method involves direct interaction between BRAVO and the customer, without involving any agents or third parties.

(4) Estimated Timeline for Service Delivery

The service delivery timeline (software implementation) depends on the signed contract, the complexity of the business requirements, and the deployment scope of each project.

(5) Payment Method

The payment method and form shall be carried out in accordance with the contract signed between BRAVO and the customer.Payment installments will depend on the negotiation terms and the specific progress of each project.

Consumer Personal Information Protection Policy

Consumer Personal Data Protection Policy

Purpose of Collecting Personal Information

Customers may provide their phone number or email address via the BRAVO website in order to be contacted regarding software solution services. BRAVO does not collect any other personal information or use the data for unrelated purposes.

Scope of Information Use

The information is used solely for contacting and working with customers to deliver software solutions.

Data Retention Period

Personal information is retained only for the duration of the working relationship between BRAVO and the customer.

Parties with Access to the Information

Only authorized BRAVO employees have access to customer-provided information.

Contact Information of the Data Collector and Manager

Customers can reach BRAVO via the contact section on the website, by email, or by calling the official BRAVO phone numbers published through verified communication channels.

All exchanges, transactions, and information provided via https://www.bravo.com.vn/ are subject to BRAVO’s official Policies and Terms & Conditions as detailed above.

Alongside delivering a high-quality product, BRAVO also places great emphasis on providing comprehensive quality services to ensure complete customer satisfaction.