Software Service
We understand that only good software is not enough. Then, besides our product, BRAVO also has teams of experts who are professional, enthusiasm, dynamic and they are ready to help customers to maximize the effectiveness of the application of software to the enterprise management. With the motto “Professional service, thoughtful after-sales”, BRAVO is committed to provide the best services both before and after sales.
OVERVIEW
Service Overview
Technical & Consultative support
Customization – Installation – Training and Handover
Warranty/Maintenance of Software
Customers care
Technical & Consultative support
Upon receiving these requirements of the business, BRAVO will send its experienced technical and consulting staff to directly work with customers. On that basis, BRAVO will analyze the problem to come up with the optimal solution for this expansion adjustment.
Customization – Installation – Training and Handover
As a core service in the software supply process, So the Customization - Installation - Training and Handover are built by BRAVO according to a standard process, ensuring efficiency. Most of the time in this phase, the customer will work and interact directly with the technical staff, step by step solving the problems agreed from the beginning.
Warranty/Maintenance of Software
BRAVO focuses on investing in building a strong team of dedicated employees with sufficient professional qualifications and experience to meet the needs of continuous and quick support from customers. In addition, the regulations on content and warranty/maintenance methods are also set up specifically, clearly and transparently by BRAVO for customers to understand.
Customers care
With the goal of providing comprehensive quality service, ensuring absolute satisfaction, BRAVO has established a professional Customer Care department. In addition to handling and supporting according to arising cases, care activities will be carried out periodically according to timelines to ensure suitability for each customer group.
