Customer relationship management module (CRM)
Having a good "Customer Relationship Management" system will help businesses easily access and expand their customer base, improve customer experience, thereby cutting sales costs and increasing revenue and business performance of the business.
Overview of Customer relationship management module
Help Marketing staff implement, monitor and evaluate the effectiveness of Marketing campaigns. Finding customers and sales opportunities helps businesses increase revenue and improve sales efficiency. Assist customer service staff in implementing customer care programs and surveys. Manage, receive, and handle customer problems and complaints to satisfy customers.
Management process
Support Tools: Email marketing; SMS Brandname; Websurvey;
Multi-Channel Integration: Connect with other systems (Zalo, Website, etc.) to collect customer data;
Marketing Campaigns: Create and monitor marketing campaigns and evaluate the effectiveness of each campaign;
Sales Support: Manage customer information and use marketing tools to promote sales;
Analytical Reports: Marketing conversion rates, customer satisfaction levels, etc.
Main Function
Customer Relations module interface
Customer Relationship Management (CRM) is the key to helping businesses expand their customer base, improve service quality, and optimize marketing activities.
