Choosing software and supplier is a difficult job. In order to assist customers, BRAVO will send officials to work with customers. By this way, BRAVO could listen and support by giving solution to the problems and the needs in management and business administration.
Contact with customer
Basic contents included:
- Contact and negotiate directly with customer through telephone to catch overall needs of customer in business filed, software requirements (accounting management, inventory, HRM, ERP,...)
- Make contents preparation for meeting.
- Appoint suitable manpower to join the meeting.
- Set time till meet and work with customer.
Demo product and propose basic method
- Talk directly to customer (at your office or Bravo’s office). Exchange view about business demands to give business process and management system to customer.
- Basic introduction about product: features, modules, data control method,… on the software.
- Record and offers some basic solutions to handle customer’s requests on the software.
- Confirm and make general note about customer’s information and needs.
Create technical documentation and provide solutions to customer
- Statistic and analysis administrative requirements and give solution to handle that unified with customer (Sale man combine with technician of Bravo to do this)
- Writing and present documentation of solutions which applied for customer.
- Appoint official staff to approve solutions for customer.
- Make solution presentation of BRAVO for customer (in case of customer’s needs)
Make quotation and give implementation schedule as under
- Sale staff and technician of BRAVO give schedule process and implementation method to customer
- Make deployment plans and quotation for customer
- Send document of “SOFTWARE SOLUTION” and “QUOTATION” to customer.
Contract negotiation as below
- Make, unify and exchange terms of contract with customer.
- Forward contract for customer considering and conduct to negotiate signing “ECONOMIC AGRREMENT”.
