With the goal of providing comprehensive quality services and ensuring complete customer satisfaction, BRAVO has established a professional Customer Care department. In addition to handling and supporting incident-based issues, care activities will be carried out periodically according to specific time intervals to ensure they are suitable for each customer group.
Handling arising incidents
When an incident arises (such as customer complaints, software error reports, etc.), the customer service staff will perform the following steps:
Periodic care
Periodically over time, BRAVO's customer care staff will conduct customer inquiries to record opinions, suggestions... On that basis, they will classify and transfer requests to specialized departments to handle. Including the following steps:
Customers are the most honest and objective evaluators of the products and services provided by software vendors
