Software operation support
Warranty / maintenance contents
- BRAVO software will be warranted free of charge (specific period according to the software implementation contract). After the warranty period ends, BRAVO will provide software maintenance packages for the following period.
- During the warranty and maintenance period, BRAVO shall provide support to the Customer by addressing inquiries regarding software usage, reviewing and validating data, removing redundant files, and fixing any issues arising during the system’s operation.
Warranty/Maintenance method
Upon receiving a customer notification of an incident, BRAVO will, based on the nature and importance of the notification, take action to fix and resolve the incident using one of the following measures:
- Send staff to directly fix problems or errors with installed software.
- Troubleshooting via online: phone, email or online support tools (Teamviewer, Ultraview, Zalo,...)
Infras Tructure Support
Infrastructure support for software use: for customers choosing the BRAVO 10 Cloud solution, BRAVO will provide deployment services with infrastructure systems (software installed on BRAVO's servers) to ensure the software system is always operated most stably.
